Publications
Gute Tagungen (JourQual 4 „B“ und „C“ (2024), oder vergleichbar)
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(2021): A Matter of Trust? Examination of Chatbot Usage in Insurance Business, Proceedings of the 54th Hawaii International Conference on System Sciences | File |
Weitere, streng referierte Artikel aus Zeitschriften und Tagungsbänden
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(2020): More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services, CONVERSATIONS 2020 – the 4th International Workshop on Chatbot Research, Amsterdam, the Netherlands. | File |
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(2019): Challenges of the Financial Industry - An Analysis of Critical Success Factors for FinTechs, Proceedings of the 25th Americas Conference on Information Systems (AMCIS), Cancún, Mexico | File |
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(2019): A Mixed Methods Analysis of the Adoption and Diffusion of Chatbot Technology in the German Insurance Sector, Proceedings of the 25th Americas Conference on Information Systems (AMCIS), Cancún, Mexico | File |