Institute of Information Systems Research Forschung Publikationen
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services

Publikationen des Institutes für Wirtschaftsinformatik

More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services

Categories Weitere, streng referierte Artikel aus Zeitschriften und Tagungsbänden
Year 2020
Authors Antje Janssen, Davinia Rodríguez Cardona and Michael H. Breitner
Published in CONVERSATIONS 2020 – the 4th International Workshop on Chatbot Research, Amsterdam, the Netherlands.
Description

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